Newsweek lists best supermarkets for customer service

Newsweek lists best supermarkets for customer service

Newsweek ranked Publix, ShopRite and Trader Joe’s as best among supermarkets for customer service.

The publication worked with research firm Statistica on the rankings, also done for categories including fast-food restaurants, convenience stores and many other sectors.

Publix scored a 9.07, ShopRite earned a 8.95, and Trader Joe’s rated at 8.94, according to Newsweek.

Retail Feedback Group recently debuted a shopper survey that highlights the importance of customer service to the overall satisfaction of a shopper with his or her trip to the store.

The friendliness, helpfulness, knowledge and availability of staff, along with the speed and efficiency of checkout, have a significant influence on the overall experience.

Shoppers surveyed by RFG ranked Walmart, Aldi and supermarkets on those factors using a scale of 1 to 5.

When one of those factors received a 1, 2 or 3, the overall satisfaction rating was generally in the range of 3.56 to 3.67.

When one of those factors received a 4 or 5, the scores were in a range of 4.45 to 4.52.